Instructor and Admin Staff – Information presented in this article is meant only for administration staff managing the course.
Resetting problem attempts is handled individually and cannot be reset as a group. See section below for actions pertaining to Reset Group of Questions From Content Library. Group resetting of content library problems can only be done per learner.
Some courses use a third-party Qualtrics survey as an assessment rather than using the built in platform problems. Please verify that the page includes this survey assessment by checking to see if the Powered by Qualtrics text is included within the footer of the assessment. These type of assessments can currently only be reset by the EducateWorkforce support team.
There’s a good chance that you are going to need to know how to reset student attempts on a module quiz or exam section problem. The platform allows for resetting individual learners or the entire class for a specific problem. Please review the section that pertains to your needs.
Overview
Content libraries are used to pull in problems from a bank of questions available. These are pulled in randomly, such that, every learner (including the administration staff) will have a different subset of all questions available.
The Module Quiz page is setup to pull 10+ questions from a content library. The Exam page is comprised of a combination of all Module Quiz content libraries.
For more information on content libraries, please visit this article.
The administration staff will not be able to view all problems served from the content library on a Module Quiz or Exam section page from their Staff View. They will instead need to view the problems using Specific Learner View to see what the learner selected for a problem or perform a problem reset.
The module quiz or exam section problems can have the following configuration and actions available:
- The problem limits are set to 1 or more attempts per problem. Should a learner need to re-attempt a problem, these type of problems will require the course staff to reset attempts when the submission limit is reached.
- Learners will never be allowed to Show Answer after a problem has been submitted since these problems are setup to evaluate knowledge attained from module lesson content. Clicking Save will keep the learner’s answer selected until they Submit for grading.
- Issuing a Delete Learner’s State for a page that pulls problems from a content library like the Quiz and Exam sections will delete the learner answer choices selected and pull a new list of problems from the library bank. This is handled on a per learner reset and cannot be done for all learner’s in one action.
See section Reset Group of Questions From Content Library for details.
Individual Learner Enrolled in Course
Instead of viewing your live version of the course in Staff View, you will need to view the course as a specific learner. This will allow you to view how the learner answered each problem while still providing you with access to Staff Debug Info viewer. If you would like to do that please see Specific Learner View section in this article.
How to view Course Content Based on Roles?
Specific Learner View is necessary when resetting problem attempts for the learner for the Module Quiz and Exam sections since they pull from content libraries.
View Staff Debug Info viewer underneath a problem to reveal the correct answer within the data attribute. Look for attributes with correct="true" to find the correct answer options to a problem.
To reset the number of attempts for a single learner has on an individual problem, follow these steps.
- Obtain the learner’s username or email address. Learners can use this article How can I Locate my Username and Email on my EducateWorkforce Account? to locate their username.
- View the live version of your course in Specific Learner View.
- Select Course and navigate to the component that contains the problem you want to reset.
- Display the problem, and then select Staff Debug Info. The Staff Debug viewer opens.
- In the Username field, enter the learner’s email address or username, and then select Reset Learner’s Attempts to Zero. A message indicates a successful adjustment.
- To close the Staff Debug viewer, click on the browser page outside of the viewer.
Once the problem is reset and the learner has refreshed the page, they should see the message next to Submit indicating “You have used 0 of N attempts” and the Submit button will be disabled.
The learner will need to Reset the problem before they are allowed to re-attempt the problem by clicking Submit.
If you would like to allow the learner to retry the problem again with their answer choices removed, select Delete Learner’s State within the Staff Debug Info viewer.
Reset Group of Questions From Content Library
To reset a group of questions being pulled in to Module Quiz or Exam section page, follow these steps.
The Module Quiz pages will have one content library while the Exam page may have multiple for each Module content library included. Make sure to reset each content library included in the Exam page if you need to reset the whole exam problem attempts for a learner.
- Obtain the learner’s username or email address. Learners can use this article How can I Locate my Username and Email on my EducateWorkforce Account? to locate their username.
- View the live version of your course in Staff View.
- Scroll down the page and find the last Staff Debug Info viewer on the page that has
library_contentin the location identifier. For more information, see Find the Unique Location Identifier for a Problem. - Select Staff Debug Info. The Staff Debug viewer opens.
- In the Username field, enter the learner’s email address or username, and then select Delete Learner’s State. A message indicates a successful adjustment.
- To close the Staff Debug viewer, click on the browser page outside of the viewer.
Once the content library has been reset and the learner has refreshed the page, they should see a new set of questions and any previous problem attempts have been removed.
All Learners Enrolled in Course
Resetting problem attempts for a class cannot be done within the individual problem’s Staff Debug Info viewer. Follow the directions below to handle a reset for the class.
To reset the number of attempts that all enrolled learners have for an individual problem, follow these steps.
- Obtain the learner’s username or email address. Learners can use this article How can I Locate my Username and Email on my EducateWorkforce Account? to locate their username.
- View the live version of your course in Student Specific View.
- Obtain the location identifier for the problem whose attempts you are resetting. For more information, see Find the Unique Location Identifier for a Problem.
- View the live version of your course in Staff View.
- Select Instructor, and then select Student Admin.
- To reset the number of attempts for all enrolled learners, you work in the Adjust all enrolled learners’ grades for a specific problem section of the page. Enter the unique problem location, and then select Reset Attempts to Zero.
- A dialog opens to indicate that the reset process is in progress. Select OK.This process can take some time to complete. The process runs in the background, so you can navigate away from this page and do other work while it runs.
- To view the results of the reset process, select Show Task Status. A table displays the status of the reset process for each learner or problem.
Once the problem is reset and the learner has refreshed the page, they should see the message next to Submit indicating “You have used 0 of N attempts” and the Submit button will be disabled.
The learner will need to Reset the problem before they are allowed to re-attempt the problem by clicking Submit.
You can use a similar procedure to reset problem attempts for a single learner. You work in the Student-Specific Grade Adjustment section of the page to enter both the learner’s email address or username and the unique problem identifier, and then select Reset Student Attempts.